Produced by ICMI, Contact Center Expo & Conference is the premier global gathering for the contact center industry. It's the essential forum for educational growth, networking, and sharing of proven best practices.
Contact center professionals come to Contact Center Expo & Conference to:
improve their centers’ performance
better manage people and resources
properly select and implement technology
and much more!
Through keynote presentations, networking sessions, site tours, case studies and more, attendees will return to their organizations with practical tips, tools and inspiration for success. Whether you’re new to the industry and looking for educational opportunities or a veteran looking to sharpen your skills with new approaches and techniques, Contact Center Expo & Conference is an event you won’t want to miss.
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.