The CRM industry is a moving target - always evolving. And sometimes it changes dramatically. Customer strategies are being geared toward customer engagement - that is, the customer is consciously choosing to interact on an ongoing basis with a company. This is the heart of CRM and the outcome that anyone developing a CRM strategy for the 21st century should be looking for.
The combination of keynotes, Sunrise Discussions, presentations, and panels is designed to maximize not just what you need to be thinking about when it comes customer engagement, but also what the specific areas - such as analytics, social media, salesforce automation, marketing automation, and/or customer service - have to offer. You'll also have access to some of the most influential people in the industry, to the vendors that you might be considering for your technology department, and to the practitioners who have the stories that are meaningful to you.
Three Events for One Great Price!
CRM Evolution is co-located with the SpeechTEK and Customer Service Experience conferences. An All-Access Pass allows you to attend sessions at all three conferences! When you choose the All-Access Pass, you'll have the opportunity to discover how to design a better customer engagement strategy using customer service and speech technology. Go above and beyond with your customer engagement strategies!
The Customer Solutions Expo combines the SpeechTEK, Customer Service Experience, and CRM Evolution showcases. This central gathering place features the leading sales, marketing, customer service, and speech recognition solutions. It is the perfect opportunity to meet with C-level executives, industry pioneers, and the technology gurus who help you do your job better.
CRM Evolution 2014 is the perfect venue to share:
Low-cost/high-impact CRM efforts
Effective CRM analytics strategies
Innovative marketing campaigns
Successful sales strategies
Exceptional customer service initiatives
Smart customer engagement efforts
Positive customer experiences
Web 2.0 and mobile technologies and how they will change customer strategies
Impressive customer case studies
Co-located Events: SpeechTEK; CRM Evolution; Customer Service Experience