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May 2013
May 2013


Washington State Convention Center 800 Convention Place Seattle , Washington 98101
Tel: (206) 694-5000
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ICMI ACCE Conference & Expo - International Customer Management Institute






Overview & Attendees:

Produced by ICMI, the Annual Call Center Exhibition (ACCE) is the premier global gathering for the contact center industry. It's the essential forum for educational growth, networking, and sharing of proven best practices.

Contact center professionals come to ACCE to:

  • improve their centers’ performance
  • better manage people and resources
  • improve operations
  • properly select and implement technology
  • and much more!

Through keynote presentations, networking sessions, site tours, case studies and more, attendees will return to their organizations with practical tips, tools and inspiration for success. Whether you’re new to the industry and looking for educational opportunities or a veteran looking to sharpen your skills with new approaches and techniques, ACCE is an event you won’t want to miss.

YOU Should Attend ACCE!

ACCE is the contact center industry’s most essential educational experience. Each year, ICMI produces a freshly conceived event designed to meet the needs of all contact center professionals, including:

  • Senior Level VPs and Directors who are accountable for strategic planning and alignment.
  • New and Experienced Managers responsible for operational and tactical plans.
  • Team Leaders and Supervisors in charge of day-to-day operations, coaching and monitoring.
  • Customer Support Professionals who need to acquire new skills for their everyday jobs.
  • Analysts who require a fundamental understanding of industry principles.
  • CIOs who desire financial improvements from enhanced call center operations.
  • CTOs who require integration of call center strategy with other internal departments.


Reception in the Exhibit Hall

Tuesday, 5:00pm–6:30pm
Not able to get away from the office during the day? Stop by after work to test-drive the latest and greatest call center technologies. Mingle with colleagues in a relaxed environment while browsing solutions from our top industry vendors.

Passport to Prizes

Tuesday and Wednesday during exhibit hall hours
This is your opportunity to win valuable prizes! Simply visit the booths of participating vendors, have your passport stamped, and return the completed passport for your chance to win! Prizes will include an Apple iPad, $100 AMEX gift certificate, an Apple ITouch, numerous Kindle Fires, a $250 Amex gift card, and many more!

Career Development Roadmap

By Appointment
Receive a customized professional development “roadmap” - for your contact center – that identifies recommended next steps in your team’s development. For more information, contact Todd Piccuillo at

Contact Center Cartoon Exhibit

Tuesday and Wednesday during exhibit hall hours
"Draw" your attention to this exciting exhibit hall favorite! Featuring some of the best contact center-themed cartoons from the world's leading cartoonists, this fun exhibit also offers you the chance to vote for your favorite print and enter a raffle to win the cartoon for your office!

ICMI Photo Booth

Tuesday and Wednesday during exhibit hall hours
Stop by the ICMI booth to get your photo snapped, and walk away with a great ACCE souvenir! Whether you chose to be fun or serious, this photo will be a great takeaway to commemorate your ACCE experience.

ICMI Customer Contact Book Store

Tuesday and Wednesday during exhibit hall hours
Be sure to stop by the bookstore and check out the latest books on customer service and contact center management.

About ICMI:

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.




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