On one side are millions of struggling companies looking to improve their customer service and their bottom line. On the other side is an increase in customer satisfaction and more profits.
In the middle is a coalition on a mission. The IMSC is dedicated to improving the Mystery Shopping industry and helping companies as well as mystery shoppers.
Mystery shoppers, also called secret shoppers or mystery consumers, are assets utilized by Mystery Shopping Providers and Market Research Companies to measure the quality of customer service and gather specific information about products and services.
The IMSC is announcing one of the top industry events: the 2013 Las Vegas IMSC Conference on November 12-13-14, 2013.
The IMSC is committed to the mystery shopping industry. They are a mystery shopper support organization. It is their mission to improve the industry through educational information. The educational information comes from a variety of sources well versed on a particular subject. Shoppers are taught how to perform the mystery shopping jobs in a manner to meet both the clients' and mystery shopping companies' needs.