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TODAY : Advance Search
Aug 2016


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Managing Client Expectations Without Losing Your Shirt or the Next Job - By AtoZ Compliance

Online Event


Key Take Away:

This webinar will teach you how to keep your costs lower by not performing unnecessary work, how to increase your revenue for work you do perform and how to make your clients so happy that you don’t bid jobs, you negotiate them.


This webinar will help participants examine issues on the project from multiple viewpoints. While a General Contractor certainly has one perspective on the project, so too do the Owner, Architect/Engineer, Subcontractors, and other Stakeholders. By learning to present issues in the right framework we decrease adversarial behaviors on the project and increase the likelihood that our proposals for additional work will be accepted.

Participants will also learn to negotiate better terms and conditions before contracts are awarded. The clients have a belief that everything is free on bid day, but there are ways that Contractors can push back and still get the work.

Just like change orders can be issued after work is awarded to add project requirements, change orders can be used to lessen onerous project requirements as well. Many times this can be done without having to give back money.

Why Should You Attend:

Are you bidding jobs with no margin just to keep staff employed? Are changes after award causing you to lose even more money? If your clients are fighting you at every turn, then you need to take this webinar.

Our clients can be our biggest adversary, or our greatest ally. Much of that depends on how well your Project Manager manages that relationship. It is not enough to simply be a Project Manager. We must become Project Leaders. Much of this transformation comes from the use of our attitude.

Our attitudes are the most important tool in our toolbox. It costs us nothing to purchase, if we use it well it can gain us everything, and if we use it poorly it can cost us everything. How we use it is up to us. Participants will learn how to get the most from their project team by focusing on key attitude changes.

These soft skills translate to hard dollars lost. Projects are not profitable when the Project Managers do battle daily with your clients. Projects are also not profitable when Project Mangers simply give away a lot of small changes for no consideration. There is a way to manage the relationship and the client so that everyone wins.

Areas Covered In This Webinar:

• How to substitute value propositions to keep more profit

• How to satisfy clients so that they want you back for the next job


Learning Objectives:

• How to anticipate client needs and expectations

• How to redefine expectations to lower your risk

• How to clarify expectations and get buy in

• How to stop client interference in your work processes


Who Will Benefit:

• Project Managers

• Assistant Project Managers

• Project Directors

• Program Managers

• Project Executives

Speakers Profile:

Heath Suddleson
Heath Suddleson has more than 25 years managing projects in the design and construction industry where he has led teams in managing billions of dollars worth of projects. In these roles, Heath has served as the Contractor, the Architect/Engineer, and even represented the Owner.

He learned some of his most profound lessons by serving in volunteer leadership roles in organizations such as the American Legion, the Association for the Advancement of Cost Engineering, and Toastmasters International. In his work with Toastmasters International, Heath served roles from local clubs through many levels in the organization, even having served from 2009-2011 on the Toastmasters International Board of Directors. Most recently, Heath worked in a corporate role for one of the world’s largest Engineering and Construction Companies developing and conducting training programs to help the next generation of Project Managers become more successful in their roles.

For more detail please click on this below link:

Toll Free: +1- 844-414-1400
Tel: +1-516-900-5509

Fax: +1-516-300-1584




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