Overview: The basis for this workshop is the world's best-known approach to process improvement, pioneered by Geary Rummler at Motorola in the 1980's and taught by one of his key project leaders. The primary focus of this workshop is practice with tools and methods. The RPM methodology for defining, analyzing, designing and implementing process improvement are taught through a series of exercises, simulations and applications to real processes and to a variety of case situations. The teaching approach gives participants maximum hands-on experience in using the tools and techniques. The underlying theories on which RPM is based are not covered in detail; instead, class participants complete a pre-reading that walks them through a case example Participants come away with the world's most comprehensive toolkit for process improvement projects.
Why should you attend :There are many tools and concepts for process improvement and management, but without an adequate grounding in the program that originated BPM, you may not be adequately equipped to conduct large-scale improvement efforts. Unless you are knowledgeable about the critical success factors for effective business process improvement, you are likely to risk failure because of the many pitfalls and challenges of this difficult discipline.
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Who Will Benefit: