Menu
×
×

Sign Up

Your Profile will be reviewed by Admin
EVENT DATES
Apr 2018
MoTuWeThFrSaSu
      1
2345678
9101112131415
16171819202122
23242526272829
30      
EXHIBITION HALL DATES
Apr 2018
MoTuWeThFrSaSu
      1
2345678
9101112131415
16171819202122
23242526272829
30      

Venue

Renaissance Washington 999 Ninth Street NW Washington , District of Columbia 20001
Tel: (202) 898-9000
Website
Google Map

SpeechTEK 2018

Attendees

1,250

Exhibitors

47

Register

$95 - $2,195

Overview

Event Overview:

Speech and conversational technologies—from voice-only IVR to visual IVR, multimodal to omnichanel, from simple commands to advanced natural language, and from smart apps to digital assistants (both voice and text)—help businesses connect with customers. These technologies help customers search, query, interact, and perform transactions easily and effectively.

Attendee Information:

Why You Should Attend

Four simultaneous tracks of content featuring keynote presentations, panel discussions, hands-on workshops, case studies, and more, attend SpeechTEK and learn to: 

  • Meet business goals with speech
  • Improve customer loyalty and satisfaction
  • Increase adoption and acceptance of self-service offerings
  • Select the best technology for your business problem
  • Choose the right tools and environments
  • Diagnose and solve speech application problems
  • Design a successful speech customer experience
  • Apply the latest principles in voice interaction design
  • Use the latest advances in speech technology
  • Plan and manage successful speech deployments

Who Should Attend

SpeechTEK 2018 is a must-attend event for anyone who wants to learn about deploying speech technology for business applications, including:

  • C-level executives
  • Enterprise IT decision makers
  • Telecom IT decision makers
  • Customer service managers
  • Customer experience designers
  • Contact center professionals
  • Marketing executives
  • Speech solutions managers and developers
  • Interaction designers
  • Consumer electronics designers

The Customer Solutions Expo combines the SpeechTEK, Smart Customer Service, and CRM Evolution showcases. This central gathering place features the leading sales, marketing, customer service, and speech recognition solutions. The Customer Solutions Expo is the perfect opportunity to meet with C-level executives, industry pioneers, and the technology gurus who help you do your job better. Access to the Expo is included with all registration pass options.

Co-located with: CRM Evolution, Customer Solutions Expo, and Smart Customer Service

Attendees - Event Information and Registration

Exhibitor Prospectus and Kit

Agenda

Dec 31   

9:00 - 10:00

Opening Keynote: The New Face of Change

Check back here for the latest details.

 Presenter Brian Solis, Principal Analyst, Altimeter, a Prophet company

10:00 - 10:15

SPONSORED BY

Keynote: Could Millennials Be Your Contact Center’s Secret Weapon?

You already realize the importance of Millennials as consumers, but have you considered the impact they could make within your company? Contact centers are changing, with a new focus on handling complex and difficult interactions and “postchannel” strategies that erase your customers’ awareness of channels. Digitally fluent and social media-connected Millennials can be the ideal fit for chat, social, and mobile agent support. Learn how you can leverage this key demographic, along with innovative technologies, to enable the best possible customer outcomes.


Presenter Allyson Boudousquie, VP Market & Product Strategy, Convergys

Track A:
Managers

Track B:
Developers

Track C:
User Experience Designers

Track D:
Technologists

10:45 - 11:30

A101 - Intro to Intelligent Assistants

11:45 - 12:30

A102 - Being Smart About Developing Intelligent Assistants

10:45 - 11:30

B101 - Advanced Natural Language Understanding With Today’s Toolkits

11:45 - 12:30

B102 - Beyond Ambient Voice

10:45 - 11:30

C101 - Advanced User Interfaces for Smart Assistants

11:45 - 12:30

C102 - Beyond WER: How to Evaluate Speech Technologies

10:45 - 11:30

D101 - PANEL: Voice 2.0: Unified Conversational Experiences Across Everything

11:45 - 12:30

D102 - How Deep Learning Has Changed Everything in the ASR Universe

12:45 - 1:45

SPONSORED BY

Keynote Lunch: From Onboarding to ‘Onbotting’: How Different Is a Bot From an Employee?

ELIZA, one of the first chatbots ever built, was introduced more than 50 years ago, but it was not until Siri in 2011, Alexa in 2015, and Facebook’s Bots launch in 2016 that we saw anything close to mass market adoption of conversational assistants. Most technologies that start in the consumer world eventually reach the commercial enterprise, but should chatbots be treated as traditional projects? Chatbots are ushering in a new era of man-machine interaction—one that goes far beyond the now familiar “information retrieval” applications that rely on simple question-answer system constructs. As machines are starting to learn how to speak and to perform traditionally human functions, should we treat them more like humans? This is a new IT frontier. Is the goal to improve the human condition? These and other similar questions must be asked, but here is the big question: How do enterprises get this right?

Presenter Tobias Goebel, Senior Director Emerging Technologies, Aspect Software, Inc.

2:00 - 2:45

A103 - Product Managing the Launch of an Alexa Skill

3:00 - 3:45

A104 - New Approaches for Designing Chatbots

2:00 - 2:45

B103 - Natural Language Voice Controls for IoT Products

3:00 - 3:45

B104 - Power Users of Voice—Voice in the Home

2:00 - 2:45

C103 - Is the Net Promoter Score Dead? Intelligent

3:00 - 3:45

C104 - Methodology for IVR Competitive Analysis

2:00 - 2:45

D103 - Bringing Conversational Technology to Call Centers & IVRs

3:00 - 3:45

D104 - A Voice-First World Is Our Future

4:00 - 4:45

Solution Sessions

4:00 - 4:45

Solution Sessions

4:00 - 4:45

Solution Sessions

4:00 - 4:45

Solution Sessions

5:00 - 7:00

Grand Opening Reception in the Customer Solutions Expo

Join your peers as we celebrate the grand opening of the Customer Solutions Expo. Visit with conference sponsors, exhibitors, speakers, and other attendees while enjoying light hors d’oeuvres and drinks.

Apr 10   

Sunrise Discussions

8:00 - 8:45

SD201 - Patents, Speech, & Mobile Devices

8:00 - 8:45

SD202 - Tuesday Knowledge Café

8:00 - 8:45

SD203 - Shred the Past: How to Create New Innovative Applications

8:00 - 8:45

SD204 - Association for Voice Interaction Design Meeting

Keynote

9:00 - 10:00

Keynote: How Artificial Intelligence is changing the Contact Center

Conversational interfaces, or intelligent “chatbots,” are defining entirely new categories of products and services. Deep learning technologies are empowering businesses to gain critical insights from unstructured text in transcribed calls, chats, and social media. Contact centers have been early adopters of these artificial intelligence (AI) technologies. Customers can seamlessly communicate across channels with automated assistants that delight customers, providing them faster and better service. AWS is making AI more accessible, available, and easy to use, enabling customers to accelerate their usage of AI in contact center workflows. Learn how AI-powered applications are providing business value by rethinking traditional applications and transforming customer experiences, and how to leverage these innovations in your workflows instantly.
Presenter Pasquale DeMaio, GM, Amazon Connect, AWS

10:00 - 10:45

Break in the Customer Solutions Expo

Track A:
Managers

Track B:
Developers

Track C:
User Experience Designers

Track D:
Technologists

10:45 - 11:30

A201 - Training the Digital Virtual Assistant

11:45 - 12:30

A202 - Case Study: Transformative Power of Conversational Customer Care

10:45 - 11:30

B201 - The Rise of Voice-Activated Assistants in the Workplace

11:45 - 12:30

B202 - Embedded Conversational AI + Avatar = Lifelike Chatbots

10:45 - 11:30

C201 - Modeling Conversation for Chatbots

11:45 - 12:30

C202 - Getting Chatbots Right–Assuring Quality Customer Experience

10:45 - 11:30

D201 - Hybrid App in Emerging Markets

11:45 - 12:30

D202 - How Your IVR Can Become the Virtual Assistant Your Customers Demand

12:45 - 1:45

SPONSORED BY

Keynote Lunch - Voice & AI: Bringing Digital Transformation to the Masses

According to Forrester Research, nearly half of consumers already engage in automated conversations with intelligent assistants such as Alexa, Siri, and Cortana. Keyboards, screens, and remote controls are being replaced by more intuitive ways of interacting with devices—most notably, voice communications. This presentation provides fresh insights into how you can use voice and AI to deliver differentiated customer experiences, streamline operations, and take advantage of new revenue streams.
Presenter Allyson Boudousquie, VP Market & Product Strategy, Convergys

2:00 - 2:45

A203 - Social Impact of Companion Robots

3:00 - 3:45

A204 - Multidimensional Localization: Talking, Texting, & Chatting in China

2:00 - 2:45

B203 - The Future of Far-Field Voice Capture Lies in the Fusion of Technologies

3:00 - 3:45

B204 - PANEL: Innovative Applications of Speech Technology From Academia

2:00 - 2:45

C203 - How Can Digital Agents Make Use of User Emotion?

3:00 - 3:45

C204 - PANEL: Your Mood, Your Opinion, & Your Impact

2:00 - 2:45

D203 - Hearing, Seeing, & Doing: Cognitive Load in Interactive Multichannel Design

3:00 - 3:45

D204 - Marry Visuals With Bots for Twice the Customer Experience

3:45 - 4:30

Break in the Customer Solutions Expo

4:30 - 5:15

A205 - Creating Humanlike Conversational UIs for Global Use

4:30 - 5:15

B205 - Integrating Speech With Intelligent Services

4:30 - 5:15

C205 - AVIxD Presents … What Makes a Customer Experience Designer

4:30 - 5:15

D205 - Speech-Driven, In-Queue Music and Messaging Slays the ‘On-Hold Problem’

5:30 - 7:00

Networking Reception

Apr 11   

Sunrise Discussions

8:00 - 8:45

SD301 - Is It Time to Throw Our IVR in the Trash Can?

8:00 - 8:45

SD302 - Future Speech-Enabled Applications

8:00 - 8:45

SD303 - A Radically New Approach to Self-Service

Keynote

9:00 - 10:00

Keynote: Humans in the Loop: NLP, Ontology, & Active Learning Applied for Text/Speech/Video

Recent work has applied advanced NLP, machine learning, graph algorithms, and ontology work to automate transcripts for audio/video content. Transcripts are parsed and indexed for search and recommendations and also automatically summarized for editorial use. In particular, a human-in-the-loop design pattern, based on Jupyter notebooks and other open sources, was applied to improve results—blending AI apps with human expertise. Those results in turn have been used to develop conversational interfaces (Alexa, etc.) for speech applications and intelligent assistants that make learning materials more accessible. This talk presents how AI apps in media help resolve important issues for both editors and consumers.

Presenter Paco Nathan, Director, Learning Group, O’Reilly Media

10:00 - 10:45

Break in the Customer Solutions Expo

Track A:
Managers

Track B:
Developers

Track C:
User Experience Designers

Track D:
Technologists

10:45 - 11:30

A301 - Security & Fraud Prevention Using Biometrics

11:45 - 12:30

A302 - Are You Protecting Your Customers? Trends in the Authentication Transformation

10:45 - 11:30

B301 - Case Study: How Speech Technology is transforming brick-and-mortal retail

11:45 - 12:30

B302 - Case Study: From Concept to Reality— Conversational Agents in the Real World

10:45 - 11:30

C301 - A Compass & a Life Preserver

11:45 - 12:30

C302 - Super-Human Augmented Reality? Yes, Please!

10:45 - 11:30

D301 - Deep Learning Improves Speaker Verification Accuracy & Trait Extraction

11:45 - 12:30

D302 - DNN Triplets Approach to Avoid Voice Biometric Spoofing

2:30 - 1:00

Last Chance to Visit the Customer Solutions Expo

SpeechTEK University

STKU-4 - Build Your Own Cortana Skill

4:30

STKU-5 - Strategizing Customer Experiences for Speech

1:30 - 4:30

STKU-6 - Recent Deep Neural Net (DNN) Advances in Speech

1:30 - 4:30

STKU-7 - Build a Conversational Chatbot for Google Assistant

Keynote Speakers

Brian Solis

Principal Analyst - Altimeter, a Prophet company

Brian Solis is globally recognized as one of the most prominent thought leaders, keynote speakers, and best-selling authors in innovation, digital transformation and experience design.  His latest book, X: The Experience When Business Meets Design, explores the importance of experiences and how to design them for customers, employees and human beings everywhere.

As Principal Analyst at Altimeter, a Prophet Company, a digital anthropologist, and futurist, he also studies disruptive technology and its impact on business and society. More so, through his reports, articles and books, he humanizes technology's effect to help people see people differently and understand what to do about it. Specifically, Brian studies digital transformation, customer experience and culture 2.0 and "the future of" industries, trends and behavior. 

Allyson Boudousquie

VP Market & Product Strategy Convergys

A popular speaker, published author, and subject matter expert on customer experience, Allyson brings a practical perspective to her role as Senior Director of Market Strategy, Product Management and R&D at Convergys. Her team is responsible for the market strategy and development of Convergys’ omnichannel interaction suite, which includes voice, mobile, agent desktop, and proactive communication solutions, as well as the new Customer Interaction Hub. Prior to joining Convergys, Allyson helped manage the collections practice for the second-largest financial institution in the United States, was Director of Business Process Marketing for a leading software company, and led the product marketing team for the launch of a software suite that included workforce management, recording and quality management, performance management, campaign management, agent coaching, and eLearning solutions.

Tobias Goebel

Senior Director Emerging Technologies, Product Management and Marketing Aspect Software, Inc.

Tobias is Senior Director, Emerging Technologies at Aspect. He has over 15 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales, product management, and product marketing. As part of Aspect's product management and marketing team today, he is responsible for business alliances around emerging technologies and works on defining the future of the mobile customer experience, bringing together channels such as mobile apps, messaging, voice, and social. He is a frequent speaker and blogger on topics around customer service and, more recently, the (re-)emerging chatbot, NLP, and AI technologies. Tobias holds a Master’s degree in Computational Linguistics, Phonetics, and Computer Science from the universities of Bonn, Germany and Edinburgh, UK. Born and raised in Germany, he moved to the US in 2010 and now lives in the Boston area with his wife, cat, and Alexa. 

SERVICE PROVIDERS

HOTELS NEARBY

MORE events +

I Want to


Send me discounts and offers from hotels nearby
By Signing up you agree to User Agreement and Privacy Policy
I want to list my services