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Strategies and Steps to Manage Difficult People

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Overview

OVERVIEW

Difficult people are everywhere 

  • Their numbers are small but their impact is large
  • Habitual behavior that affects most of the people with who they come in contact 
  • Frustrate and demoralize Loss of productivity and absenteeism
  • Companies lose customers or clients

WHY SHOULD YOU ATTEND

When people encounter a difficult person they think they have done something to provoke the person or did something wrong----that is not the case.  It is the difficult person who is not interacting in a businesslike manner and is disruptive

AREAS COVERED

What do you do when you encounter a difficult person

The presentation gives you action steps and processes that work

  • Analyze your reaction – what do you have control over
  • What makes it difficult for you?
  • What is the problem from your perspective?
  • Strategies and steps to manage and handle the situation
  • Business communication and styles
  • Learn how to identify a difficult boss
  • Common Mistakes people make with difficult bosses
  • Ways to be Manage the difficult boss

WHO WILL BENEFIT

  • Leaders,
  • managers, 
  • individual contributors, 
  • high potentials, 
  • baby boomers
  • HR Managers
  • Supervisors
  • Senior Management
  • Sales and Marketing
  • Leadership
  • Employee Relationship Manager
  • Staffing Manager

LEARNING OBJECTIVES

  • Steps to handle the different types of difficult people
  • Identify the different types of difficult people

 

For more detail please click on this below link:

https://goo.gl/EnBhpV

 

Email: support@trainingdoyens.com

Toll Free: +1-888-300-8494

Tel: +1-720-996-1616

Fax: +1-888-909-1882

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