For years, in my workshops, business owners would ask, "How do I get my team to work together, pulling in the same direction and sharing a common vision?" And frankly, at the time I had no clear answer until I attended an event where Tony Shieh, the president of Zappos.com was a speaker and he said that the success of Zappos.com was driven and managed through their core values and suddenly, the light went on! and for the past 8 years, I have been helping companies identify and implement their core values.
If you have difficulty recruiting, retaining and motivating your team, specifically the Z Gen employees!
I solve this:
I help you do a "reset" in your business and your culture by:
* Helping you identify your personal and business core values
* Teaching your managers how to lead, manage and motivate your team through your core values
* Getting your entire team pulling in the same direction and buying into your new vision and values around customer service
Roy Prevost is unique in North America in the area of preparing Retailers for the New Economy.
Roy is a futurist, a customer service trainer and a management consultant with more than 25 years of experience in all facets of marketing, customer service, wholesale, retail, and manufacturing in the giftware industry. He has presented more than 400 workshops on customer service and how to compete and thrive in the ever-changing retail landscape as well as guest lectured at Simon Fraser University on the Future Consumer.
Roy is also an internationally recognised authority on how to create customer service strategies in your retail business that entice current customers to become 'evangelists' for their business
Clients include The Retail Council of Canada, Chambers of Commerce, Economic Development Associations, and Shopping Centre Associations across Canada, the United States and Asia.
Please visit my website www.royprevost.com for an overview of my work and tesstimonials