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Chief Customer Officer USA 2019

Hyatt Place Atlanta/Buckhead, Atlanta, Georgia
Feb 05 - Feb 06, 2019

Why Attend

The inaugural Chief Customer Officer USA  will launch in Miami from January 31st to February 1st 2018 and is a Conference for Senior Customer Experience Professionals to Mature and develop the Chief Customer Officer road-map within an organization.

CCOs and senior customer experience professionals will discover the most critical challenges and opportunities regarding the implementation of an enterprise-wide customer-centric approach:

  • Validate and empower your strategic  road-map with customer experience case studies  from Mastercard, Amtrak, Travelers, Verizon Fios, Philips Healthcare and Eversource Energy
  • Network with over 100 CCOs and senior customer experience of professionals over the course of a discussion-focused agenda and establish lasting relationships which go beyond the scope of the conference
  • Personalize your event experience by choosing from a range of concurrent discussion groups and an additional half-day Masterclass from Jeanne Bliss on the advancing the Chief Customer Officer Role by  exploring the strategies involved to demonstrate the value in customer experience investment
  • Measure the value of mature customer experience initiatives and demonstrate ROI on customer experience investment to secure a permanent seat at the executive table.
  • Discuss the next frontier for customer service excellence Reviewing the latest trends in the technological landscape and assessing the impact of IoT, digital and mobile in disrupting customer interaction with your brand

Confirmed speakers:

  • Jeanne Bliss, Founder and CEO, Customer Bliss
  • Darryl Michael Speach, Chief Customer Officer, Greystone & Co.
  • Gregory Knight, SVP, Chief Customer Officer, CenterPoint Energy
  • Karen Pascoe, SVP, Group Head, User Experience, Mastercard
  • Henry Edinger, Chief Customer Officer, Travelers
  • Marijke Maartense,  Director Global Customer Experience, Philips Healthcare
  • Stephanie Cochinos, AVP, Global Marketing Strategy, MetLife

View the latest agenda

Delegate registration

For more information, contact Laurence Allen, Marketing Manager


Source : Event Website

Future and Past Event Dates

Event Name City State Atendance Exhibitors Date
Chief Customer Officer USA 2021 Atlanta Georgia 200 e 7 e Feb 23, 2021
Chief Customer Officer USA 2020 Atlanta Georgia 200 e 7 Feb 5, 2020
Chief Customer Officer USA 2019 Atlanta Georgia - - Feb 5, 2019
Chief Customer Officer USA 2018 - - 110 e - Jan 30, 2018
Chief Customer Officer USA 2017 Miami Florida - - Jan 30, 2017
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