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Key Metrics


Why Attend

Event Overview:

Join peers, industry leading speakers and exhibitors in Washington D.C. for the new era of CRM Evolution.

There’s a direct correlation between advancements in communication technologies and customer expectations—naturally, as one increases, so does the other. That’s why organizations must master each communication channel (social, mobile, phone, Web, email, etc.), providing as much information as customers want and as quickly as they need it. But that’s not all. As customers traverse channels, their customer, product, or company information must accompany them. Additionally, companies will have to leverage analytics from each of these channels to consistently create positive customer engagements. It might sound like a daunting task, but it’s not—especially with guidance from the right professionals. 

Fortunately, you can find the biggest collection of the brightest and most influential people in the CRM industry at the CRM Evolution conference. Conference Chair Paul Greenberg and the editors of CRM magazine are working together again to bring you some of the best CRM analysts and consultants, project leaders, and vendors in the industry.

Attendee Information:

Why You Should Attend

Create great customer engagements

Generate high returns on CRM investments

Prepare for customer trends that are reshaping the marketplace

Improve customer satisfaction and loyalty

Leverage technologies that will change customer relationships

Increase profitability

Streamline business processes

Who Should Attend

VP/Director of Telemarketing/Telesales

VP/Director of IT

Director/Manager of Sales Support

Director/Manager of Customer Support


Chief Customer Officer

VP/Director of Sales, Marketing, Customer Service, Call Centers

VP/Director of Ecommerce/Ebusiness

VP/Director of Business Analytics or Business Intelligence

Hear from over 60 speakers in more than 40 sessions including in-depth workshops, sunrise sessions, case studies, panel discussions, and more

Get access to industry-leading companies demonstrating cutting-edge technologies

Network with colleagues, peers, and experts in customer relationship management

The Customer Solutions Expo combines the CRM Evolution, Smart Customer Service, and SpeechTEK showcases. This central gathering place features the leading sales, marketing, customer service, and speech recognition solutions. The Customer Solutions Expo is the perfect opportunity to meet with C-level executives, industry pioneers, and the technology gurus who help you do your job better. Access to the Expo is included with all registration pass options. 

Exhibitor Information:

CRM Evolution continues to be the perfect opportunity for you to share the many ways your company’s products and services can benefit attendees. Take advantage of unique opportunities to connect with top decision makers who are seeking information and are ready to buy.

Attendees are looking for ideas, strategies, and technologies to create great customer experiences, improve customer satisfaction and loyalty, streamline business processes, increase profitability, and more. As a sponsor of CRM Evolution, you can bring solutions to these potential customers.

Co-located Events: SpeechTEK, Customer Service Experience, Customer Solutions Expo

Source : Event Website

Keynote Speakers

Brian Solis

Principal Analyst Altimeter, a Prophet company

Allyson Boudousquie

P Market & Product Strategy Convergys

Paul Greenberg

Managing Principal The 56 Group, LLC & Author, CRM at the Speed of Light

Attendees Brochures & Prospectus

Exhibitor Brochures & Prospectus

Future and Past Event Dates

Event Name City State Atendance Exhibitors Date
CRM Evolution 2021 - verified
Jun 15, 2021
CRM Evolution 2020 Washington District of Columbia Estimated
Apr 27, 2020
CRM Evolution 2019 Washington District of Columbia verified
Apr 29, 2019
CRM Evolution 2018 Washington District of Columbia Estimated
Apr 09, 2018
CRM Evolution 2016 Washington District of Columbia - - May 23, 2016
CRM Evolution 2014 New York City New York - - Aug 18, 2014

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