There’s a direct correlation between advancements in communication technologies and customer expectations—naturally, as one increases, so does the other. That’s why organizations must master each communication channel (social, mobile, phone, Web, email, etc.), providing as much information as customers want and as quickly as they need it. But that’s not all. As customers traverse channels, their customer, product, or company information must accompany them. Additionally, companies will have to leverage analytics from each of these channels to consistently create positive customer engagements. It might sound like a daunting task, but it’s not—especially with guidance from the right professionals.
Fortunately, you can find the biggest collection of the brightest and most influential people in the CRM industry at the CRM Evolution conference. Conference Chair Paul Greenberg and the editors of CRM magazine are working together again to bring you some of the best CRM analysts and consultants, project leaders, and vendors in the industry.
The Customer Solutions Expo combines the CRM Evolution, Smart Customer Service, and SpeechTEK showcases. This central gathering place features the leading sales, marketing, customer service, and speech recognition solutions. The Customer Solutions Expo is the perfect opportunity to meet with C-level executives, industry pioneers, and the technology gurus who help you do your job better. Access to the Expo is included with all registration pass options.
CRM Evolution continues to be the perfect opportunity for you to share the many ways your company’s products and services can benefit attendees. Take advantage of unique opportunities to connect with top decision makers who are seeking information and are ready to buy.
Attendees are looking for ideas, strategies, and technologies to create great customer experiences, improve customer satisfaction and loyalty, streamline business processes, increase profitability, and more. As a sponsor of CRM Evolution, you can bring solutions to these potential customers.
Co-located Events: SpeechTEK
Source: Event Website
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