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Apr 2018


AmericasMart Atlanta 240 Peachtree Street NW Atlanta , Georgia 30303
Tel: (800) 285-6278
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Home Delivery World 2018






$600 - $1,200


Event Overview:

The annual retail logistics conference & exhibition.

Warehousing to the customer doorstep. We cover the entire delivery cycle. Addressing the topics that matter most - New Business Models, Customer Loyalty, Smart Technology and Warehousing. Walk away with actionable insights to apply to your business to drive efficiencies and revenue.

While there are many retail conferences in the US, Home Delivery World comprehensively covers the entire  delivery cycle, from warehousing to the customer's doorstep. We gather perspectives from big box retailers to innovative subscription service companies, from best in class carriers, 3PLs, and fulfilment companies, to other delivery solution providers.

Home Delivery World started out as a small conference of 150 back in 2013 with the goal of helping retailers get their products to their consumers. As eCommerce continues to explode in growth and sales, our once modest conference has grown ten-fold to welcome over a thousand attendees to our expo in 2016.

This is a testament to the industry's need for forums that focus on innovation.

Exhibitor Information:

A market of ever increasing demands 

Your customers want free delivery. They want fast delivery. They want their package by dinnertime and to be able to return it for free if they don’t like it. Retailers need to anticipate the market and find new methods for fulfillment and delivery operations and address a constantly evolving customer demand.

Are you looking for somewhere to…

  • To promote new technologies and innovation
  • To expand market share
  • To uncover customer needs
  • To stay abreast of the competition
  • To promote and establish their dominance in the market


Apr 18   

Apr 1808:40

Conference pass

Chairperson's opening remarks

Scott DeGraeve,Former SVP Business Development,Former Peapod / Scott DeGraeve Consulting

Apr 1808:45

Conference pass

Keynote: Purposeful innovation at Amazon

Paul Misener,Vice President of Global Innovation Policy and Communications,, Inc.

Apr 1809:25

Conference pass

Innovations within and beyond grocery last mile delivery – Where are we today and what’s next

Evaluating the current environment and profitability of grocery last mile delivery

Drones dropping boxes down our chimneys and marketplaces for everything – what will be the next massive improvements to service and convenience?

Exploring new innovations within and beyond the last mile through new brands, small businesses, and the Northeast’s busiest people

Jason Lepes,Vice President, Head of Merchandising,FreshDirect

Apr 1809:55

Conference pass

Thinking beyond home delivery

Integrating marketing into your home delivery experience

Expanding outside the U.S using creative tech enabled software

Utilizing air as a domestic heavyweight option

Brian Bourke,Vice President of Marketing,SEKO Logistics

Apr 1811:25

Conference pass

Reserved for: Daniel Sokolovsky, CEO, AxleHire


Daniel Sokolovsky,CEO,AxleHire, Inc.

Apr 1811:25

Conference pass

How outsourcing your appliance delivery needs can enable you to promise a consistent in-home installation experience


Outsourcing dedicated appliance delivery needs to achieve efficient and exceptional in-home installation

Promising a consistent experience for the consumer throughout the entire delivery process

Best practices to manage consumer expectations and ensure constant communication   

Robert Foster,Senior Director of Business Development,MXD Group

Apr 1811:25

Conference pass

Evolving your fulfillment strategy to optimize your performance with in-store picking


Understanding the key components to in-store picking

How can you manage aisle congestion as you grow volume with in-store pick?

What metrics do you need to consider before moving out of the store?

Identifying the best type of fulfillment center for your business

Jeremy Neren,Founder and CEO,GrocerKey

Apr 1811:25

Conference pass

Implementing robots directly into the warehouse and maximizing performance

Supply Chain & Innovation

Increasing volume - Implementing robots into locations with highest pick volumes to free up man hours

WMS - introducing robots with higher load capacity into receiving area to transport inbound loads to put-away locations in the warehouse

Efficiency – Increasing employee and warehouse productivity by keeping up with demand and reducing overflow of inventory

Real-world use cases — Analyzing case study examples of warehouses using robots

Melonee Wise,Chief Executive Officer,Fetch Robotics

Apr 1811:45

Conference pass

Strategic location-based trucks, leveraging partnerships and keeping customers at the forefront


Keeping a global view of inventory, fulfilment and transportation assets to maintain the “interconnected experience”

Implementing systems that enable ship-from-store to be delivered within a day 

Leveraging physical stores and working with necessary partners to keep up and exceed delivery expectations

Strategically positioning trucks to optimize routes based on locations

Jake Farrell,Sr. Manager - Delivery Experience,The Home Depot

Douglass Coppage,Senior Manager - Delivery Analytics,The Home Depot

Apr 1811:45

Conference pass

Using track and trace features to ensure complete visibility throughout your final mile


Utilizing real-time connectivity to ensure consistent and accurate information through the final mile

Analyzing potentials of offering real-time track and trace features to customers

Driving exceptional customer experience while reducing freight spend

Kim Ballewske,Director of Distribution,La-Z-Boy Inc

Rob Taylor,Co-Founder and Chief Executive Officer,Convey

Apr 1811:45

Conference pass

Panel: Omnichannel expansion – Steps to take for an effective transition


Embracing click & collect services to not only boost your long-term profits, but also provide customers with the desired experience

How do you choose the right partner to expand into eCommerce and what are the necessary components for your stores to go live?

Can you expect curbside pick-up to have negative ROI in the short term?

Moderator:Joel Rampoldt,Principal,KPMG

Valery Ciarimboli,Director of eCommerce Operations,Giant Eagle

Brandon Walsh,E-commerce Manager,SpartanNash

Apr 1811:45

Conference pass

How omnichannel merchants can use new innovative home delivery services such as AR to ship heavyweight bulky items whilst maintaining great user experience

Supply Chain & Innovation

Is there a viable future in heavyweight items moving completely to online?

Exploring innovations that will help furniture shippers shift and evolve with the growth of eCommerce

Using augmented reality as a tool to build customer trust and reduce returns

Marcus Arbelbide,VP of Supply Chain Solutions,BuildDirect

Apr 1812:15

Conference pass

An in-depth look into different carriers and how they can be leveraged


Understanding the differences between the way carriers operate and utilizing their strengths

Product safety - deciding when is a good time to seek a carrier that has an automated hub

Analyzing the number of days a week that a carrier delivers to reduce package dwells and enhance customer experience

Understanding changes that carriers make and how they impact your operations – not just the bottom line

Joe Bobko,Vice President of Transportation,

Apr 1812:15

Conference pass

Consumerization of the customer-centric supply chain


How can omnichannel retailers and e-tailers offer a frictionless experience when consumers buy online?

Enable retailers and consumers with high-tech visibility and control over the delivery experience

Provide real-time order control: integrate electronic calendars and opt to receive weather and traffic alerts

Empower consumers with a personalized experience and an intuitive UI

Deliver a truly interconnected solution for buyers and sellers that builds brand loyalty

Leverage technology to provide the mobile consumer with the ability to seamlessly adjust to changes in circumstances

Mario Harik,Chief Information Officer,XPO Logistics

Apr 1812:15

Conference pass

Preparing your eCommerce network and fulfillment center for the final mile

Supply Chain & Innovation

Understanding the operational challenges facing your fulfillment center because of the battle for final mile

Key operational processes and technologies that are final mile enablers 

Important metrics you should know about your operation when racing for the final mile

Luther Webb,Director, Operations & Solutions Development,Intelligrated

Joe Chappell,Senior Manager, Distribution Center Design,The Home Depot

Apr 1812:25

Conference pass

Play the supply chain game: Cleverly placed fulfillment centers, lowered picking costs and long-term scalability


How do you accurately fulfill orders in a timely manner and have the products the customer wants?

Cleverly placing fulfilment centers to achieve lower picking costs, higher picking rates and less substitutions

From DC to the customer – keeping last mile costs at a minimum to achieve long term scalability

Andy Lockhart,Vice President, Sales Integrated Systems,TGW Systems Inc

Apr 1812:45

Conference pass



Apr 1814:55

Conference pass

Omnichannel fulfillment -Prioritizing, executing, and optimizing to compete in an ever-changing retail world


Understanding the components that need to be measured and optimized to evolve with consumer expectation

Taking stock and prioritizing omnichannel fulfillment initiatives

Analyzing keys to a successful omnichannel fulfillment strategy and implementation

Kacey Sharrett,Vice President, Digital Operations,Barnes & Noble

Apr 1814:55

Conference pass

Cost effectively achieving same-day delivery and expanding it on a national level


Scheduling at checkout – how same-day delivery balances cost efficiency with speed

Rolling out a white glove service that compliments same-day delivery  

What are the components to expand “scheduling at checkout” on a national level?

Jay Robinson,Logistics Manager,Casper

Apr 1814:55

Conference pass

The tech behind voice ordering and customer fulfillment

Supply Chain & Innovation

How does Google continue to leverage AI and put it in the home, the car and the workplace?

Voice shopping – what is the tech behind it and how is it revolutionizing the movement of product?

Case study example of how orders are personalized and fulfilled same-day

Michael Pezzicola,Head of Operations - Expansion,Google Express

Ryan Quinlan,Head of Fulfillment,Google Express

Apr 1814:55

Conference pass

Implementing grocery delivery – Understanding the components from product life cycle to third-party partnerships


Exploiting product life cycle as the foundation for a successful integration of home delivery

Understanding the ups and downs of implementing delivery and how it can make or break customer experience

How can we leverage our third-party partnerships to achieve efficiency in grocery last mile?

Madison Palermo,Sr. eCommerce Manager, Digital Technology,Harris Teeter, LLC

Apr 1815:15

Conference pass

Panel: What is the correct formula to ensure that your omnichannel is done right?


What does it take to successfully integrate stores with digital?

How can the physical store be leveraged to help ensure that omnichannel is done right?

Endless aisle solution: Understanding what it takes, what to avoid and how to make it a success

Exploring current trends and addressing future implications

Moderator:Mary Long,Managing Director,Institute of Supply Chain Management

Dave Hartenstein,Global Director of Omnichannel Operations,Michael Kors

Gordon Nugent,Regional Head of Consumer Omnichannel,HP Inc

Chuck Johnston,COO,

Apr 1815:15

Conference pass

Panel: How do you freight? Working with marketplaces and drifting away from the norm


Two-day delivery – how can you achieve this even with large freight?

No signature needed – an unpopular implementation that has been a breakthrough for efficiency

Discussing how you can add new strategies while keeping your brand image and the customer at the forefront every step of the way

Moderator:Brian Bourke,Vice President of Marketing,SEKO Logistics

Jason Boyce,Co Founder And Chief Executive Officer,

Josh Klaristenfeld,Co-founder and COO,Dazadi, Inc.

Apr 1815:15

Conference pass

Panel: How to leverage business analytics to improve shipping and eCommerce performance across the enterprise

Supply Chain & Innovation

The leveraging of data to establish cross departmental KPIs

The difference between real-time and historical analytics

Closing the gap between customer and carrier performance within the parcel network

Moderator:Jonathan Shaver,Founder and Chief Executive Officer,StrategIQ Commerce

Michael Martinez,Logistics Manager,Orvis Company

Michael Rigney,Vice President of Operations,Orvis Company

Apr 1815:25

Conference pass

How Walmart has become a leader in cost-effectiveness, resourcefulness and final mile efficiency


Offering specific time windows of delivery to customers and meeting those needs

Analyzing how cost-effective the last mile can be by comparing incurred costs with projected costs

Capitalizing on resources such as crowdsourcing and private fleets to maintain an effective and reputable final mile

Understanding the impact that private fleet, crowdsourcing and 3PL have on cost structures

Amit Batra,Director, Last Mile Delivery and Operations,Wal-Mart

Apr 1816:55

Conference pass

Keynote: The evolution of meal kits – Expanding their reach into brick-and-mortar and broadening their eCommerce brand

Exploring the curatorial aspects of meal kits and how they have begun to extend from their culinary origins to encompass a brand identity

Expanding options and points of contact with customers—having meal kit versions in brick and mortar stores and other opportunities

Broadening the scope of the eCommerce brand by creating appropriate offerings for your customers

Capitalizing on brand identity and perpetuating brand loyalty

Moderator:Tim Lowe,President,Lowes Foods

Hadi Irvani,Founder,PeachDish

Sebastian Reichelt,Sr. Director of Personalization,HelloFresh

Benjamin Lee,Head of Supply Chain,SunBasket

Jeff Yorzyk,Director of Sustainability,Green Chef

Apr 1817:35

Conference pass

The Future of Fresh - Freshness maximized, waste minimized

How do you ensure the freshest, longest shelf-life product is available to the appropriate fulfillment channel?

Achieving a digital, smart, connected and predictable fresh supply chain that maximizes freshness, minimizes waste and optimizes profitability

Understanding why a transition from a linear supply chain to a digital supply network is a key enabler to a fresh future

Analyzing a real-world example of how a digital core powers a highly dynamic and agile supply chain to make real-time purchase, routing, and pricing decisions

Bill Kammerer,Principal, Supply Chain,Deloitte

Karl Deily,President, Food Care,Sealed Air Corporation

Rick Bunnell,Senior Vice President of Supply Chain,Albertson’s Inc

Apr 19   

Apr 1908:45

Conference pass

Keynote: Avoid the blame game: how blockchain keeps your products on shelves


Provide complete supply chain transparency from the point of origin to the end customer

Provide quantitative and qualitative attributes for the products leveraging integrated Blockchain, IoT, and Cognitive technologies

Ensure the freshness and quality of the products AND be able to prove it

Automate business processes and reduce manual intervention

Paul Chang,Global Blockchain Industry Lead, Distribution & Industrial Markets,I.B.M.

Bob Wolpert,Senior Corporate Vice President and President of Logistics Group,Golden State Foods Corp.

Apr 1909:15

Conference pass

Keynote: How Ocado is disrupting the future of online grocery retail and beyond


A close look into the world’s largest online grocery retailer and its vision for disruptive innovation

How has Ocado excelled and now become the most automated and sophisticated solution for online grocery retail in the world?

What is Ocado doing to leapfrog itself and build a revolutionary new e-commerce, fulfillment and logistics platform?


Paul Clarke,Chief Technology Officer,Ocado

Apr 1909:50

Conference pass

Keynote: Discover the 7 steps to building state-of-the-art delivery operations


The best practices that can help you achieve logistical excellence across your delivery ecosystem

How to streamline your processes, improve operational efficiency and reduce related costs?

What methods can you use to provide full visibility and communicate effectively?

How to customize customer experiences in order to build long-term loyalty

Raanan Cohen,CEO,Bringg

Apr 1911:10

Conference pass

How urban fulfillment centers will help enable an efficient distribution model for retailers


Utilizing an urban fulfillment center model to facilitate the movement of shipment through cities

From fulfillment centers to stocking locations – achieving efficiencies in the distribution

Evaluating the development of the darkstore model and analyzing case study examples

Lee Hnetinka,CEO,Darkstore

Scott Leveridge,President,TForce

Apr 1911:10

Conference pass

Panel: Returns are viewed as a burden and a waste – how can we view them as an opportunity instead?


Analyzing ways to treat returned products as an opportunity to grow long term revenue

Feeding returned products back into production to realize maximum cost advantages

Taking an omnichannel approach to reverse logistics by deploying fully integrated systems that can track online and offline purchases

Reselling, remanufacturing and recycling products to reclaim their individual costs

Moderator:Tony Sciarrotta,Executive Director,Reverse Logistics Association

Joyce Cruts,Director of Supply Chain Operations,Acer Corporation

Dennis Cohen,Senior Director of Supply Chain,Aaron's Inc

Chuck Johnston,COO,

Ryan Holden,Director of Returns and Repair,The Home Depot

Apr 1911:10

Conference pass

Uberization of the freight industry - Creating a sharing economy

Supply Chain & Innovation

Discussing current challenges, technology trends and future vision of the freight industry

Exploring ways Uber’s model can streamline the freight transportation system

Using sensors to measure load capacity, consolidate trips and optimize routes

How can utilizing an Uber-like platform maintain a first mile that promises an efficient final mile? 

Bill Driegert,Director of Uber Freight,Uber

Apr 1911:10

Conference pass

Connected retail unplugged: How mobile computing will drive efficiencies in your workforce


Evaluating the strategies, processes and technologies that you can implement to optimize your workforce and adapt to consumer behaviors

Embracing mobile computing as a breakthrough in managing your operations

Leveraging your existing DCs to meet order fulfillment SLAs and inventory accuracy expectations

John Carenbauer,Retail Product Marketing Manager,Honeywell

Apr 1911:30

Conference pass

Trunk delivery - How to use smart license plates to enable deliveries to be dropped off in the customers vehicle


Charlene Consolacion,Co-Founder and COO,Phrame, Inc.

Apr 1911:40

Conference pass

How product content enables merchandise to safely move in the supply chain and in the last mile


Understanding the importance of the efficient exchange of product information and images in today’s retail/grocery marketplace

Using programs that share key product data to enhance customer experience and safely move merchandise through the supply chain

Leveraging immense data to safely move products from online to the home

Susan Pichoff,Director, Industry Engagement,GS1US

Apr 1911:40

Conference pass

Fridge and in-home delivery - How to use smart locks, one-time access codes and security cameras to safely deliver groceries and parcel


Jason Johnson,Founder and CEO,August Home

Apr 1912:00

Conference pass

Joint Q&A: How robots, in-home and in-vehicle technology is transforming last mile delivery


Charlene Consolacion,Co-Founder and COO,Phrame, Inc.

Jason Johnson,Founder and CEO,August Home

Apr 1914:10

Conference pass

Finding the right balance between distribution centers and appropriate carriers


What aspects are crucial to achieving efficient and on-demand delivery?

How do you find the “right” amount of distribution centers for your business?

Analyzing the factors that come into play when choosing an appropriate carrier

Scott Wohlrab,Senior Director of Fulfillment,

Apr 1914:10

Conference pass

Panel: Ocean Freight - Discussing risk mitigation, comparing ports and exploring best practices


Exploring ways to get products imported, off the boat and to the customer in the least amount of time

Strategically placing distribution centers near the port to gain an efficient import system

Comparing different ports and which would best help streamline the supply chain

Discussing best risk mitigation strategies, impact of larger ships and the widening of the Panama Canal

Moderator:John Janson,Global Logistics Director,Sanmar Corporation

Chris Logan,Sr. Director Trade Development, BCO Sales,Georgia Ports Authority

Ken Uriu,Business Development Manager,Port Of Long Beach

Tong Zhu,Chief Commercial Officer & Chief Strategy Officer,The Northwest Seaport Alliance

Apr 1914:10

Conference pass

Get closer to the ports and maintain nimble options of ship-from-store and ship-from-DC

Supply Chain & Innovation

Create fast response time by controlling fabric and shortening design lead time

Sourcing factories and having distribution centers closer to ports for ease of customer clearance

Maintaining nimble options of domestic freight, ship-from-store instead of only shipping from distribution centers

Aparajita Sharma,Senior Buyer,Marks

Apr 1914:10

Conference pass

Panel: What is the balancing act between maintaining safe delivery, scaling your business and keeping your brand image?


How are we establishing our warehouses to maintain safe and healthy delivery of fresh produce?

Analyzing sustainable packaging and reducing carbon footprint

Invoking brand image and brand message from the warehouse to the front door

Cost effectively scaling and expanding your business while maintaining quality

Moderator:Uwe Voss,COO & MD,HelloFresh USA

Ben Chesler,Co-founder & COO,Imperfect Produce

Mario Fiorucci,CEO,Real Food Toronto

Martin Halphen,Founder,The Fruit Box Group

Daniel Sokolovsky,CEO,AxleHire, Inc.

Apr 1914:30

Conference pass

Cybersecurity – Thinking beyond compliance and developing a risk-based approach to security

Supply Chain & Innovation

Joey Smith,VP & Chief Information Security Officer,Schnucks

Keynote Speakers

Scott DeGraeve

Former SVP Business Development, Former Peapod / Scott DeGraeve Consulting

Paul Misener

Vice President of Global Innovation Policy and Communications,, Inc.

Purposeful innovation at Amazon

  • The key to sustained innovation is being purposeful both in mission and process
  • Understanding the four principles: customer obsession rather than competitor focus; passion for invention; commitment to operational excellence and long-term thinking
  • Innovation, experimentation, and failure—what is the Amazon school of thought regarding this and how they ultimately lead to great development
  • With a particular focus on fulfillment operations and package deliveries, we will explore some of Amazon’s technological innovations and business innovations – some that employed existing internal expertise, others that required invention from scratch

Jason Lepes

Vice President, Head of Merchandising, FreshDirect

Innovations within and beyond grocery last mile delivery – Where are we today and what’s next

  • Evaluating the current environment and profitability of grocery last mile delivery
  • Drones dropping boxes down our chimneys and marketplaces for everything – what will be the next massive improvements to service and convenience?
  • Exploring new innovations within and beyond the last mile through new brands, small businesses, and the Northeast’s busiest people


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