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Dec 2017
Dec 2017


Orlando World Center Marriott 8701 Word Center Drive Orlando , Florida 32821
Tel: (407) 239-4200
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IHI 29th Annual National Forum on Quality Improvement in Health Care - Institute for Healthcare Improvement






Event Overview:

2017 marks the 29th year of an event that has shaped the course of health care quality improvement in profound, enduring ways - IHI's annual National Forum on Quality Improvement in Health Care. Lend your voice, share your ideas, and join a force of great minds that will inspire and challenge you on December 10-13, 2017, in Orlando, FL, USA.

This conference is more than a chance to network with nearly 6,000 health care professionals and gain actionable ideas for your organization. It's also an opportunity to play a part in effecting real change in health care quality and safety.

Exhibitor Information:

The National Forum on Quality Improvement in Health Care is the premier "meeting place" for people committed to the mission of improving the quality and value of health care. Our annual event draws nearly 6,000 attendees from around the world.

Benefits of Exhibiting

The National Forum Exhibition is always a center of activity and enthusiasm. Exhibitors at the National Forum receive such benefits as:

    Ability to interact and network with hundreds of health care professionals

    Detailed organization description and contact information in the Conference Guide

    Elevated company presence in the health care community

    Increased brand awareness of your products or services among influential health care decision makers

The National Forum features an array of support services and products useful in improving the quality of health care - from consulting services and software and hardware providers to publications, audiovisual products, and educational services. Evening receptions in and around the Exhibit Hall provide an opportunity to meet informally and enjoy refreshments while networking with National Forum faculty and colleagues.

About IHI:

The Institute for Healthcare Improvement (IHI), an independent not-for-profit organization based in Cambridge, Massachusetts, is a leading innovator, convener, partner, and driver of results in health and health care improvement worldwide. At our core, we believe everyone should get the best care and health possible. This passionate belief fuels our mission to improve health and health care.


Dec 10   

Pre-Conference: Sunday, December 10, 2017

?1:00 PM – 4:30 PM ?Sunday Learning Labs?
??5:00 PM  7:00 PM ?International Attendee Meeting
Dec 11   

Pre-Conference: Monday, December 11, 2017

?8:30 AM – 4:00 PM IHI Quick Courses - new!
(continental breakfast and 
lunch provided) 
?8:30 AM – 4:00 PM ?Scientific Symposium (continental breakfast and lunch provided) at the Gaylord Palms
?8:00 AM – 4:00 PM? ?Forum Excursions? (continental breakfast and lunch provided)
??3:30 PM – 6:30 PM
?Exhibit Hall Open 
(Welcome Reception starts at 4:30 PM)
?8:00 AM – 11:30 AM & 
12:30 PM – 4:00 PM
?Monday Learning Labs - new!
(continental breakfast and 
lunch provided)
?4:30 PM?? – 5:30 PM ?Pre-Conference Keynote -new!
(reserved for pre-conference attendees only)
Dec 12   

General Conference Day One: December 12, 2017

?7:00 AM – 8:00 AM ?Continental Breakfast
??8:00 AM – 9:00 AM ?Keynote One
?9:30 AM  10:30 AM ?Exhibit Hall Open by Appointment Only??
?9:30 AM – 10:45 AM ?Workshop A Sessions
?10:30 AM  1:30 PM ?Exhibit Hall Open
?11:15 AM – 12:30 PM ?Workshop B Sessions
?12:30 PM – 1:30 PM ?Lunch
?1:30 PM – 2:45 PM ?Workshop C Sessions
?3:15 PM – 4:15 PM ?Keynote Two
??4:15 PM – 6:30 PM ?Storyboard Reception in Exhibit Hall?
???6:30 PM – 10:00 PM National Forum Reception?
Dec 13   

General Conference Day Two: December 13, 2017

?7:00 AM – 8:00 AM ?Continental Breakfast
??7:00 AM – 7:45 AM ?Special Interest Breakfasts
?8:00 AM – 9:00 AM ?Keynote Three
?9:30 AM – 10:45 AM ?Workshop D Sessions
?10:30 AM – ?1:30 PM ?Exhibit Hall Open
??11:15 AM – 12:30 PM ?Workshop E Sessions
??12:30 PM – 1:30 PM? ?Lunch
?1:30 PM – 2:30 PM ?Keynote Four?

Keynote Speakers

Rana Awdish


In a joint keynote with Tiffany Christensen, this presentation will touch on their personal experiences as patients in the health care system and how they are working to improve it. A conversational format, this keynote will be moderated by Derek Feeley.

Rana Awdish, MD, is the Director of the Pulmonary Hypertension program and a Critical Care Physician at Henry Ford Hospital in Detroit. She is also the Medical Director of Care Experience for Henry Ford Health System, where she is charged with improving the patient experience across the system and speaking on patient advocacy at health care venues nationally. Dr. Awdish never imagined that an emergency trip to the hospital would result in hemorrhaging nearly all of her blood volume and losing her unborn first child. She spent months fighting for her life, enduring consecutive major surgeries and experiencing multiple overlapping ​organ failures. At each step of the recovery process, she was faced with something unexpected: repeated cavalier behavior from her fellow physicians — indifference following human loss, disregard for anguish and suffering, and an exacting emotional distance. Dr. Awdish recorded her experience in a collection of personal essays that laid the framework for her soon-to-be released book In Shock forthcoming from St. Martin's Press on October 2017. Her lecture, entitled “Empathy in the ICU,” on World Sepsis Day was shared more than 4,000 times on social media. Her New England Journal of Medicine article, “A View from the Edge — Creating a Culture of Caring,” reached 90,000 people and ranked in the 99th percentile for any journal publication in terms of social media reach.

Tiffany Christensen

Vice President for Experience Innovation

The Beryl Institute

In a joint keynote with Randa Awdish, MD​, this presentation will touch on their personal experiences as patients in the health care system and how they are working to improve it. A conversational format, this keynote will be moderated by Derek Feeley.

Tiffany Christensen, Vice President for Experience Innovation at The Beryl Institute, approaches her work from the perspective of a life-long patient and a professional patient advocate. Christensen is a nationally recognized public speaker and the author of three books exploring advocacy, end-of-life planning and partnership strategies in health care. She is a TeamSTEPPS Master Trainer, a Respecting Choices Advance Care Planning Instructor, an APPEAL certificate recipient, and the co-creator of her own workshop series for developing and advancing Patient Advisory Councils. Christensen has served as a patient advocate at Duke Hospital working primarily in Oncology. She also worked as the Program Coordinator for Duke Medicine’s Patient Advisory Council Expansion Program. After leaving Duke, she became a Patient and Family Engagement Specialist at the North Carolina Hospital Association focusing on advancing the role of the PFA, Experience Based Co-Design and TeamSTEPPS for Patients. Today at The Beryl Institute, she specializes in dynamic, meaningful keynote presentations that explore burnout strategies, maximizing co-design and improving patient engagement at the bedside through activation.​​​​​

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