What I Like to talk About

Joseph customizes each speaking engagement to meet your needs by conducting workshops, breakout sessions, and keynote speeches.

Your customized event is turned into a set of learning experiences through a variety of services and options:

  • Initial meeting to explore your needs and evaluate a like-minded end-goal
  • Partnering to develop key learning objectives and a compelling presentation title
  • Interviews/site visits to personalize and enhance the shared experience of the audience
  • Customized marketing support messages (audio or video) produced by Dr. Michelli
  • Customized articles for inclusion in websites, newsletters, and more to pique interest in the keynote session
  • Participation in media interviews to support the event or create buzz
  • Discounted pricing of Dr. Michelli's books
  • Book signings at the event
  • Complimentary resources for participants such as free weekly podcasts and quarterly newsletters
  • Complimentary post-event webinar hosted by Dr. Michelli
  • Participation in post-event debriefing meetings with your event organizers
  • Formal, post-event assessment of stakeholders

Customized Presentations For Your Organization

Dr. Michelli has spoken to a wide variety of organizations and excels in delivering his message with ease, humor, and the expertise of someone who "lives" client experience and leadership excellence. The following sample presentations can take the form of keynote addresses, workshops, breakout sessions, or training sessions. All presentations can be tailored for mixed audiences or targeted exclusively for senior leadership teams, middle managers, and/or frontline staff. Schedule a free 15-minute consultation with a member of The Michelli Experience team to assess how we can best serve you.

My Background

Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.

Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times #1 bestselling author. His latest book is Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way. Joseph’s other titles include Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People, The Zappos Experience: 5 Principles to Inspire Engage and WOW, Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System, The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary, The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company, and When Fish Fly: Lessons for Creating a Vital and Energized Workplace which was co-authored with the owner of the "World-Famous" Pike Place Fish Market in Seattle.

Joseph holds the Certified Speaking Professional designation from the National Speakers Association (NSA). He is a member of the Authors Guild, an editorial board member for the Beryl Institute's Patient Experience Journal (PXJ), and is on the founders' council of CustomerExperienceOne. Other achievements include winning the Asian Brand Excellence Award and being named as one of the Top 10 thought leaders in Customer Service by Global Gurus. He received his master's and doctorate from the University of Southern California.

Having journeyed with a close family member through a six-year battle with breast cancer, Dr. Michelli is committed to social causes associated with curing cancer and abating world hunger.

Testimonials

"It was an incredible experience having Joseph Michelli, a visionary and author of books on Starbucks, Ritz Carlton, Zappos, and Mercedes-Benz, lend his customer-centric insight to ACUITY’s formalized strategic planning process. He embraced our organization, intent on fully understanding our culture, direction, and goals, doing so with excitement and captivation. Such discernment allowed Joseph to tailor an extraordinary presentation to ACUITY’s management team, helping foster discussions and ideas that are heightening our company’s future. I was absolutely delighted and honored by Joseph Michelli’s engagement with ACUITY. His message and unique delivery style are unmatched."

BEN SALZMANN

PRESIDENT AND CEO, ACUITY, A MUTUAL INSURANCE COMPANY

 

"I can’t say enough good things about the experience Joseph provided for the agents and advisors at our annual World Series of Sales. He was the first of our featured speakers and he set a high bar for all who would follow with a compelling and enthusiastic presentation that both reminded us of the importance of going above and beyond for our clients and provided us with key insights into how to make that happen across our organizations. Joseph’s real-life examples really helped drive home that all business truly is personal and that if we’re not finding a way to reach our clients on a personal level, we’re doing a disservice to them and to ourselves. I’ve already had several agents and advisors tell me that they’ve purchased Joseph’s books and are working with their staffs to begin implementing his ideas. I would wholeheartedly recommend him to anyone who wanted to help build capacity in their organization for creating positive and memorable client experiences."

CODY FOSTER

FOUNDER, ADVISORS EXCEL

 

"I highly recommend Joseph to any organization that is focused on providing the highest degree of customer service and obtaining world-class results. In the competitive and crowded field of consultants and business advisers helping organizations align and integrate their customer service objectives into their core mission and daily operations, Joseph stands out. He has separated himself from the pack and, once you see him in action, you'll understand why."

BERNIE SNOW

DIRECTOR OF ORGANIZATIONAL DEVELOPMENT, ST. DAVID'S HEALTHCARE

 

"The goal of our conference was to provide small businesses with a roadmap to developing a customer service model that drives referrals through word of mouth. Dr. Joseph Michelli's workshop delivered exactly what we needed. In 20 years of conference programming his workshop has to rank at the top in terms of useable content. Too many speakers rely solely on entertainment and gimmicks. Dr. Michelli provides content that, if implemented appropriately, can actually result in meaningful change in a company's culture and in demand for their services."
 

DAVID BROWN

EXECUTIVE DIRECTOR, AMERICA OUTDOORS ASSOCIATION

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My Clients

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Pinellas Park, Florida

FEES:

Available Upon Request

MY EXPERTISE:

Imagine bringing an expert in customer loyalty, client experience design, employee engagement, and leadership to your next event. Further, imagine that the expert customizes content to meet your desired event outcomes and delivers a presentation tailored toward engaging event participants.

Available to Verified Event Organizers Only

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