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"The single biggest problem in communication is the illusion that it has taken place."
This quote from George Bernard Shaw still describes the fundamental problem with the current state of day to day communication. Your work with colleagues, managers, vendors, customers and suppliers requires you to able to communicate effectively, yet communication has never been more difficult. We have to contend with all of the various generational differences in communication styles among many other roadblocks.
In this highly interactive and fun session, Laurie Brown will provide tools and techniques to help you build rapport, trust, and dynamic listening skills to become an effective communicator.
We'll be covering:
• How first impressions are formed and why this is so important
• The elements that help you build rapport and trust
• Listening to understand with empathy
• How to paraphrase so that people feel heard
• Using questioning skills to get to the heart of the matter
Laurie also has customer service programs
Your request and contact information will be sent to the latest contact address we have for this event.
Events in America cannot guarantee that you will receive a response.
Events in America is not the event's organizer, manager, or authorized representative.
Events in America cannot make reservations or accept payment for services offered by the event.
$5,000 - 7,000
I work with leaders and teams that want to use compelling communication to influence and persuade.