Listening with Purpose Communicating with Impact
Format: 60-90 minute keynote or breakout session
"The single biggest problem in communication is the illusion that it has taken place."
This quote from George Bernard Shaw still describes the fundamental problem with the current state of day to day communication. Your work with colleagues, managers, vendors, customers and suppliers requires you to able to communicate effectively, yet communication has never been more difficult. We have to contend with all of the various generational differences in communication styles among many other roadblocks.
In this highly interactive and fun session, Laurie Brown will provide tools and techniques to help you build rapport, trust, and dynamic listening skills to become an effective communicator.
We'll be covering:
• How first impressions are formed and why this is so important
• The elements that help you build rapport and trust
• Listening to understand with empathy
• How to paraphrase so that people feel heard
• Using questioning skills to get to the heart of the matter
Laurie also has customer service programs
"It was such a pleasure to work with you. You hit it out of the ballpark and were the highest rated workshop speaker." - Laurie Gethin FMI
“Your engaging sense of humor mixed perfectly well with practical advice, vivid stories, and hands-on demonstrations.” —REN SHI, ZF-TRW
"WHEN IT COMES TO COMMUNICATING EFFECTIVELY, you need a person who can relate. Laurie Brown really understands the concepts and her delivery will keep your audience looking for the next nugget." Rommel Mommen Toyota
"Your session was great! From the responses we've gotten back on the survey, everyone loved how interactive the session was. They wish you had more time because they enjoyed it so much! It was the highest attended session and had the highest ratings" Sena Hermiz STEM
"Laurie did a great job at engaging the audience in every capacity. The participants in the program thought she was engaging, accessible, entertaining, energetic and most importantly knowledgeable. She provided excellent communication information while keeping the program light, fun and interesting. One participant even went to say, " Look for speakers like Laurie, I can't say that enough". We thank Laurie for all her hard work and patience and we look forward to working with her in the future."-Miriam Alabdali Rojas NASPO