What I Like to talk About

Improving customer service quality from ordinary to extraordinary.

My Background

After a 20-year career with Marriott International, I codified my experience in the 2013 book, Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary (AMACOM Books, NYC). And in 2016, I developed the Delight Your Customers Companion Guide to enable organizations to cascade lessons from the book to a broader audience. I now speak, consult, and write on the topics of customer service, customer experience, and customer experience management.

Testimonials

A partial list of clients and client testimonials are available at my website: stevecurtin.com

Previous Speech Topics

Photos

Video

Acres Green, Colorado

FEES:

Available Upon Request

MY EXPERTISE:

A-Z customer service, from new-hire orientation to ongoing training and development for employees from all levels of the organization (entry-level to senior executives)

Available to Verified Event Organizers Only

Contact Me