Tema Frank is a highly-rated presenter who speaks, trains, facilitates and teaches in North America, Europe, South America, Australia and Africa about:
Unhappy customers can slash your business with a single tweet. Happy ones can lead to stellar success. Tema (rhymes with Emma) helps organizations become more successful by applying the 3Ps of Profit: Promise, People & Process, outlined in her bestselling book, PeopleShock: The Path to Profits When Customers Rule.
A highly-rated international speaker, Tema is a member of the Canadian Association of Professional Speakers. In addition to corporate and event talks, she has taught marketing at executive, graduate and undergradate business schools in Canada & France.
Although she has been a digital customer service innovator (starting her first business in that field in 2000), she combines that with a depth of business experience obtained over more than three decades. She holds an MBA from the Rotman School of Management, and has been an active member in industry associations such as the CXPA (Customer Experience Professionals Association), Usability Professionals Association, Marketing Research & Intelligence Association.
She created the first ever Canadian study of women in the workplace, authoring Canada's Best Employers for Women in 1994. Her knowledge of workplace issues has informed her belief that you can't have great customer service if you don't also have happy employees.
Available Upon Request
Author of the best-selling book, PeopleShock: The Path to Profits When Customers Rule, about balancing humans and technology for customer satisfaction, employee satisfaction & profit increases. Host of the Frank Reactions Podcast on Customer Experience. Digital marketing & customer experience innovator. Founded Web Mystery Shoppers in 2000 to help companies improve omnichannel customer service.