I am very passionate about bringing the 'human' back into businesses. I speak about how to create a five-star experience, the importance of CX in this experience economy, and how to create an internal culture that your employees can't live without! While technology is essential to the growth of all bussiness customers are still choosing to interact with you making the in-person interaction an important focus of the entire customer's experience. I teach audiences how to put the human back into the experiences they provide.
Katie knows first hand the challenges organizations and their encounter as they strive to design a customer service program that is sustainable and has an impact in the marketplace. She also knows that developing a program is just one small step to success, it is the tools and implementation plan that makes a program take flight.
Using her experiences as a Chief Inspiration Officer, building company infrastructure and designing customer experience programs, Katie is now a leading voice inspiring positive, actionable change in the organizations she partners with. Katie has earned her Master’s in Adult Training and Development and is a Certified Training & Development Professional.
As a Certified Speaking Professional, Katie has inspired audiences around the world to think differently about customer service and leadership. She imparts skills to change behaviour, which has a positive effect on the experience offered to customers and team members.
Katie has a unique approach; she focuses on developing the C.O.R.E. confidence and skills of team members when creating tailored standards for each organization and its customer. Katie has worked with globally recognized brands such as Honda, Celebrity Cruises, and Canada Post. Her delivery is concise, emotional, and impactful! Audiences who experience Katie, walk away inspired to make positive, actionable changes and are ready to use their new skills to change the experience your brand provides their customers and team members.
Katie lives in Toronto with her family. When she is not travelling around the world consulting and speaking, Katie can be found on a yoga mat (in a shoe store!) or snuggled on the couch with her three little ones eating homemade popcorn and watching a movie!
“We have had the pleasure of seeing Katie Mares on stage and I can sum up her presentation in one word: WOW. Her content was fresh, relevant, and genuine. I cannot say enough great things about the experience we had with Katie at our Rockstar Auto Conference event but I think that our actions speak volumes since we have invited her back for our biggest and best event to date. We are honoured to have her speak to the Rockstar Auto Conference audience and I would recommend Katie to anyone who is looking for a great quality Keynote Speaker who can deliver!”
– Matt Koenig
“Katie Mares is one of the brightest captivating speakers today. Her presentations are extremely engaging, entertaining and loaded with amazing content that attendees can immediately implement. She is a rising star that will be a household name very soon.”
– John R, DiJulius III
“Katie closed our two-day conference and WOW! Katie is smart, engaging, inspiring and overall magnetic. She made us think about how we interact with our teams, our internal customers and how to achieve positive results by putting in the work required of a leader. She is the first speaker our council has ever booked twice in our 78 years!”
– Georgianne Dickey
Sr. Manager Product & Marketing Communications,
NTN Bearing Corp
Automotive Communications Council